Terms of Service
Last Updated: September 9, 2026
OVERVIEW
This website is operated by RUSORDERS INC. under the store name Veloqor. Throughout the Site, the terms "Veloqor," "we," "us," and "our" refer to RUSORDERS INC..
RUSORDERS INC. offers this website, including all information, tools, products, and services available through the Site, to you, the user, conditioned upon your acceptance of these Terms of Service and all policies and notices referenced on the Site.
RUSORDERS INC. is the legal seller, website operator, payment recipient, and contracting party for purchases made through veloqor.com unless a different party is expressly identified during checkout.
Veloqor is owned and operated by RUSORDERS INC..
RUSORDERS INC. is the legal seller, website operator, payment recipient, and contracting party for purchases made through veloqor.com. The company is responsible for customer support, order processing, returns, refunds, and the operation of the Veloqor online store.
The Veloqor trademark is owned by HONGKONG HENGMEIJI INTERNATIONAL CO., LIMITED.
HONGKONG HENGMEIJI INTERNATIONAL CO., LIMITED. provides authorized support services for Veloqor.
HONGKONG HENGMEIJI INTERNATIONAL CO., LIMITED. is not the legal seller, website operator, payment recipient, fulfillment provider, or party responsible for customer refunds.
By visiting the Site, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service, including any additional policies referenced by hyperlink or otherwise made available on the Site.
These Terms apply to all users of the Site, including browsers, customers, account holders, vendors, merchants, and contributors of content.
Please read these Terms carefully before accessing or using the Site. If you do not agree to these Terms, you may not access the Site or use our services.
Any new features, tools, products, or services added to the Site will also be subject to these Terms. We may update these Terms by posting a revised version on this page. Your continued use of the Site after an update becomes effective constitutes acceptance of the revised Terms.
Our store is hosted by Shopify Inc. Shopify provides the e-commerce platform that enables us to operate the Site and offer products for sale.
BUSINESS IDENTITY AND ADDRESSES
Legal Seller and Website Operator
RUSORDERS INC.
Store name: Veloqor
1591 Aberdeen Ave,
Columbus,
Ohio 43211,
United States
Email: support@veloqor.com
The address above is our business operating address in the United States.. It is not a retail store, customer walk-in service center, fulfillment center, or automatic return address.
U.S. Fulfillment Location
11688 Clark St
Arcadia, CA 91006
United States
This location may be used to prepare and ship certain orders. It is not a retail store or customer walk-in location.
Do not send returns to this location unless our customer support team has provided written return authorization and specifically confirmed this address for your return.
SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, country, or jurisdiction of residence, or that you are using the Site with the permission and involvement of a parent or legal guardian.
You may not use the Site, our products, or our services for any unlawful or unauthorized purpose. You may not violate any applicable law while using the Site.
You must not transmit viruses, malware, worms, harmful code, or any material intended to interfere with the operation or security of the Site.
A material breach of these Terms may result in the suspension or termination of your access to the Site or our services.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse or limit service, cancel an order, or restrict access to the Site where reasonably necessary to prevent fraud, unlawful activity, misuse, policy violations, security risks, or harm to us or another person.
Information you submit through the Site, other than complete payment-card information, may be transmitted across networks and modified as necessary to meet technical requirements. Payment-card information is processed through encrypted checkout connections where supported.
You may not reproduce, duplicate, copy, sell, resell, exploit, reverse engineer, or commercially use any portion of the Site or services without our prior written permission, except where permitted by law.
The headings used in these Terms are provided for convenience and do not limit or otherwise affect the meaning of any provision.
SECTION 3 — ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We make reasonable efforts to provide accurate and current information. However, information on the Site may occasionally be incomplete, inaccurate, or outdated.
General information on the Site should not be relied upon as a substitute for professional, legal, financial, or medical advice applicable to your individual circumstances.
The Site may contain historical information that is provided for reference only. We may modify Site content at any time, subject to applicable legal obligations.
SECTION 4 — MODIFICATIONS TO SERVICES AND PRICES
Product prices, availability, promotions, shipping charges, and service features may change without prior notice, except where notice is required by applicable law.
We reserve the right to modify, suspend, limit, or discontinue any portion of the Site or services.
A price change will not normally affect an order that has already been accepted and confirmed, except where there is an obvious pricing error, payment problem, suspected fraud, or another lawful reason to cancel or correct the order.
SECTION 5 — PRODUCTS AND SERVICES
Certain products or services may be available exclusively through the Site and may be offered in limited quantities.
Returns, replacements, exchanges, and refunds are governed by our Return & Refund Policy and any product-specific conditions disclosed before purchase.
We make reasonable efforts to display product images, dimensions, colors, packaging, quantities, and descriptions accurately. However, display settings, lighting, manufacturing updates, packaging changes, and other factors may cause minor differences.
We may limit sales by person, household, account, geographic region, jurisdiction, payment method, or order where reasonably necessary.
We may limit product quantities, discontinue a product, change a product description, or correct product information at any time, subject to applicable law.
All offers are void where prohibited.
Product information on the Site is provided for general informational purposes. Customers should review all product instructions, warnings, labels, compatibility requirements, and usage information before use.
Products should not be used for purposes inconsistent with their instructions, labels, or intended design.
SECTION 6 — ORDERS, BILLING, AND ACCOUNT INFORMATION
Placing an order does not guarantee acceptance. An order is accepted when payment is authorized and an order confirmation is issued, unless we later identify fraud, an obvious error, unavailable inventory, an invalid shipping destination, or another lawful reason requiring cancellation.
We may refuse, limit, place on hold, or cancel an order where reasonably necessary.
Restrictions may apply to orders associated with the same customer, account, email address, billing address, shipping address, payment method, device, or other identifying information.
When an order is changed, held, or canceled, we may attempt to contact you using the email address, billing information, shipping information, or other contact information supplied with the order.
You agree to provide current, complete, and accurate account, billing, shipping, and purchase information.
You are responsible for reviewing your order details before submitting payment, including the product, quantity, shipping address, billing address, payment information, and order total.
You agree to promptly update information associated with your account when necessary.
SECTION 7 — PAYMENT PROCESSING
Payments are processed through Shopify checkout and the payment providers available during checkout.
Available payment methods may vary according to your device, location, browser, order, and the payment options currently enabled.
Your bank, card issuer, PayPal, or another payment provider may request additional verification, place an authorization hold, decline a transaction, or apply fees under its own terms.
We generally do not directly receive or store your complete payment-card number or card security code.
SECTION 8 — SHIPPING AND DELIVERY
Shipping methods, estimated processing times, estimated delivery times, available destinations, and applicable charges are described on our "Shipping Policy".
Delivery dates are estimates unless we expressly guarantee a specific delivery date in writing.
Delivery may be affected by carrier delays, weather, customs processing, address errors, public holidays, emergencies, inventory availability, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
Additional charges resulting from an incorrect, incomplete, or undeliverable address may be the customer's responsibility where permitted by law.
SECTION 9 — RETURNS, REPLACEMENTS, AND REFUNDS
Return eligibility, return windows, replacement conditions, refund processing, return shipping responsibility, exclusions, and required authorization procedures are explained in our Return & Refund Policy.
You must contact customer support before sending a product back.
Do not send a return to the business correspondence address, fulfillment address, package sender address, or another address unless customer support has provided written authorization and confirmed the correct return destination.
Approved refunds are generally issued to the original payment method, subject to payment-provider processing times.
RUSORDERS INC. trading as Veloqor, is responsible for approved returns, replacements, and refunds for purchases made through veloqor.com.
SECTION 10 — OPTIONAL AND THIRD-PARTY TOOLS
We may provide access to tools, applications, payment services, analytics services, advertising services, or other resources supplied by third parties.
Third-party tools may be provided "as is" and "as available" and may be governed by separate terms and privacy policies.
Your use of a third-party tool is at your discretion. You should review and understand the applicable third party's terms before using that tool.
New tools, services, and features added to the Site will also be subject to these Terms unless separate terms are provided.
SECTION 11 — THIRD-PARTY LINKS
The Site may contain links to websites, applications, payment providers, social networks, or services operated by third parties.
We do not control and are not responsible for the content, accuracy, availability, privacy, security, or practices of independent third-party services.
Transactions or interactions conducted directly with a third party may be governed by that third party's terms and policies.
Questions or complaints regarding an independent third-party service should be directed to the relevant third party.
SECTION 12 — USER COMMENTS, REVIEWS, FEEDBACK, AND SUBMISSIONS
When you submit a review, comment, suggestion, image, feedback, idea, proposal, or other material to us, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, translate, publish, display, and distribute that material for legitimate business and promotional purposes, subject to applicable law and our Privacy Policy.
You represent that content you submit:
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Is accurate to the best of your knowledge
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Does not violate another person's rights
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Does not contain unlawful, defamatory, abusive, or obscene material
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Does not contain malware or harmful code
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Does not impersonate another person
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Does not misrepresent the origin of the content
We may monitor, moderate, edit, refuse, or remove submitted content where reasonably necessary to enforce these Terms, protect customers, comply with law, or maintain the integrity of the Site.
We are not required to compensate you for unsolicited feedback or respond to every submission.
SECTION 13 — PERSONAL INFORMATION
Our collection, use, disclosure, retention, and protection of personal information are governed by our Privacy Policy.
Our Privacy Policy also explains the use of cookies, Shopify services, Google advertising technologies, conversion measurement, and authorized advertising service providers.
SECTION 14 — ERRORS, INACCURACIES, AND OMISSIONS
The Site may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, delivery estimates, images, or other information.
We reserve the right to correct an error, update information, refuse an affected order, or cancel an order where information is materially inaccurate, subject to applicable law.
If a confirmed order is canceled because of an error, any collected payment associated with the canceled item will be refunded according to the original payment method and payment-provider processing requirements.
SECTION 15 — PROHIBITED USES
You may not use the Site, its content, or our services:
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For an unlawful or fraudulent purpose
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To violate applicable laws or regulations
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To infringe intellectual property, privacy, or other rights
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To submit false, deceptive, or misleading information
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To harass, threaten, abuse, defame, or discriminate against others
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To upload malware, viruses, or harmful code
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To collect personal information without authorization
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To spam, phish, scrape, crawl, or interfere with the Site
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To bypass access controls or security features
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To interfere with another person's use of the Site
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To conduct unauthorized resale or commercial exploitation
We may suspend or terminate access for prohibited conduct.
SECTION 16 — DISCLAIMER OF WARRANTIES
To the maximum extent permitted by applicable law, the Site and services are provided on an "as is" and "as available" basis.
We do not guarantee that the Site will always be uninterrupted, timely, secure, or error-free.
We do not guarantee that all information, results, or functionality available through the Site will meet every user's expectations.
Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot lawfully be excluded.
SECTION 17 — LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, RUSORDERS INC., Veloqor, and their officers, directors, employees, contractors, agents, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the Site or services.
This may include loss of profit, revenue, savings, data, business opportunity, or replacement costs.
Where applicable law does not allow a particular exclusion or limitation, our liability will be limited only to the maximum extent permitted by law.
Nothing in these Terms limits liability that cannot lawfully be limited or excluded.
SECTION 18 — INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless RUSORDERS INC., Veloqor, and their officers, directors, employees, contractors, agents, licensors, suppliers, and service providers from claims, damages, liabilities, and reasonable expenses arising from:
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Your material breach of these Terms
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Your unlawful use of the Site
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Your violation of another person's rights
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Content you submit through the Site
SECTION 19 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in full force and effect.
SECTION 20 — TERMINATION
These Terms remain effective until terminated by you or us.
You may stop using the Site at any time.
We may suspend or terminate access where we reasonably believe that a user has violated these Terms, engaged in fraud, created a security risk, violated applicable law, or misused the Site.
Rights and obligations that arose before termination will survive where their nature requires survival, including payment obligations, intellectual property provisions, limitations of liability, and dispute-related provisions.
SECTION 21 — ENTIRE AGREEMENT
These Terms, together with the policies and notices posted on the Site, constitute the agreement between you and RUSORDERS INC. regarding your use of the Site and purchases made through veloqor.com.
These Terms supersede prior versions relating to the same subject matter.
A failure to enforce a provision does not waive the right to enforce that provision later.
SECTION 22 — GOVERNING LAW
These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law principles, except where mandatory consumer-protection laws in your jurisdiction apply.
Nothing in this section deprives a consumer of protections that cannot lawfully be waived under applicable law.
SECTION 23 — CHANGES TO THESE TERMS
You may review the current version of these Terms on this page.
We may update, change, or replace part of these Terms by posting a revised version on the Site.
The revised version will display an updated "Last Updated" date. Where required by law, we will provide additional notice of material changes.
Continued use of the Site after revised Terms become effective constitutes acceptance of the revised Terms.
SECTION 24 — CONTACT INFORMATION
For questions about these Terms, order assistance, after-sales support, cancellation requests, return authorization, replacement requests, or refund questions, contact:
RUSORDERS INC.
Store name: Veloqor
1591 Aberdeen Ave,
Columbus,
Ohio 43211,
United States
Email: support@veloqor.com
Phone: +1 5512846237
Support hours:
Monday–Friday
9:00 AM–5:00 PM Pacific Time
Excluding U.S. federal holidays
The business operating address is not a retail store, customer walk-in service center, fulfillment center, or automatic return address.
Do not send returns to an address listed on the Site unless customer support has provided written return authorization and confirmed the correct return destination.
U.S. Fulfillment Location
11688 Clark St
Arcadia, CA 91006
United States
This location may prepare and ship certain orders. It is not an automatic return address.