Privacy Policy

Last Updated: July 22, 2026

This Privacy Policy describes how Veloqor (“Veloqor,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects your personal information when you visit or make a purchase from veloqor.com (the “Site”), contact us, or otherwise use our services.

1. COMPANY INFORMATION

The Site is operated by:

RUSORDERS INC
Trading as: Veloqor

1591 Aberdeen Ave
Columbus, OH 43211
United States

Email: support@veloqor.com

The above address is our business address. Please do not send product returns to this address unless our customer support team has specifically instructed you to do so.

Approved returns must be sent to the designated return center address provided with the return instructions after your return request has been approved.

2. Information We Collect

When you visit our website, place an order, or contact us, we may collect information necessary to provide our services, including:

Name
Email address
Shipping address
Billing address
Phone number
Payment information
Order details
Information you provide when contacting our customer support team

We may also collect limited technical information, including:

Device information
Browser type
IP address
Website usage data
Pages visited and interaction information

This information helps us operate our website, process orders, improve user experience, and provide better services.

3. How We Use Your Information

We use your personal information for the following purposes:

Processing and fulfilling your orders
Providing order confirmations, shipping updates, and customer support
Responding to your inquiries and requests
Improving our products, website functionality, and services
Preventing fraud and maintaining website security
Sending promotional emails, product updates, or offers when you have provided consent to receive them

We only use your personal information for legitimate business purposes and will not use your information in ways that are incompatible with this Privacy Policy.

4. Payment Security

We take reasonable measures to protect your personal information.

All payments made through our website are processed securely by trusted third-party payment providers. Our website uses SSL (Secure Socket Layer) encryption technology to protect your personal and payment information during transmission.

Veloqor does not store your complete credit card information on our servers. Payment information is securely processed and handled by authorized payment service providers.

While we take appropriate security measures to protect your information, no method of transmission over the Internet is completely secure.

5. Sharing Your Information

We may share your personal information only when necessary to operate our business and provide services, including:

Payment processing providers
Shipping and fulfillment partners
Website hosting and technology providers
Analytics providers
Marketing and communication service providers

These third-party service providers are authorized to use your information only to perform services on our behalf and are required to protect your personal information.

Veloqor does not sell, rent, or trade your personal information to third parties.

We will not use your personal information, photos, videos, or customer content for advertising purposes without your permission.

6. Cookies and Analytics

We use cookies and similar technologies to improve website functionality, analyze website traffic, and provide a better shopping experience.

Cookies help us understand how visitors use our website and allow us to improve our products and services.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

7. Marketing Communications

If you choose to subscribe to our emails, we may send you product updates, promotions, special offers, and other marketing communications.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us.

We only send marketing communications where permitted by applicable laws.

8. Promotions and Incentives

Veloqor may occasionally provide promotions, discounts, giveaways, or other marketing campaigns.

These activities are intended to provide value to customers and are not conducted solely for the purpose of collecting personal information.

When participation requires providing personal information, we will clearly explain how the information will be used.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

The right to request access to your personal information
The right to request correction or deletion of your personal information
The right to know how your personal information is collected and used
The right to opt out of the sale or sharing of personal information

Veloqor does not sell personal information.

To exercise your privacy rights, please contact us using the information provided below.

10. Data Retention

We retain your personal information only for as long as necessary to:

Provide our services
Process and complete orders
Meet legal and accounting requirements
Resolve disputes
Enforce our agreements

When your information is no longer required, we will take reasonable steps to securely remove or anonymize it.

11. Children's Privacy

The Veloqor website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children without appropriate parental consent.

If you believe that we may have collected information from a child, please contact us so we can take appropriate action.

12. Third-Party Services

We may use third-party services to support our website operation, order processing, analytics, and marketing activities, including:

Shopify
Payment service providers
Shipping and fulfillment providers
Analytics platforms
Marketing communication platforms

These third parties process information according to their own privacy policies and applicable laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Veloqor