Privacy Policy

Privacy Policy

Last Updated: September 7, 2026

This Privacy Policy describes how RUSORDERS INC. operating under the brand name Veloqor ("Veloqor," "we," "us," or "our"), collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website.

Our website is operated by RUSORDERS INC. and is designed to provide customers with information about our products, process orders, provide customer support, and improve our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About Veloqor

Veloqor is a registered brand owned by:

HONGKONG HENGMEIJI INTERNATIONAL CO., LIMITED

Veloqor focuses on developing innovative products designed to provide reliable solutions for everyday needs.

The Veloqor trademark is owned by HONGKONG HENGMEIJI INTERNATIONAL CO., LIMITED.

This company provides authorized support services for Veloqor.

This company is not the legal seller, website operator, payment recipient, fulfillment provider, or party responsible for customer refunds.

2. Website Operator Information

This website is operated by:

RUSORDERS INC.

Operating under the brand name:

Veloqor

Business Address:

1591 Aberdeen Ave,

Columbus,

Ohio 43211,

United States

Email:
support@veloqor.com

RUSORDERS INC. is the website operator, legal seller, payment recipient, contracting party for purchases made through veloqor.com, and the entity responsible for customer support, returns, refunds, and the handling of personal information described in this Policy.

We may use authorized service providers, including fulfillment and logistics partners, payment processors, website-hosting providers, analytics providers, advertising providers, and customer-support providers. Such providers process information only as needed to provide services to us or to you.

3. Information We Collect

When you use our website, place an order, or contact us, we may collect the following categories of information:

Information you provide to us:

Full name
Email address
Phone number
Shipping address
Billing address
Payment information (processed by third-party payment providers)
Order history and purchase details
Customer service communications and feedback

Information we collect automatically:

IP address
Browser type and version
Device type and operating system
Pages visited, time spent, and click activity on our website
Referring website or source

Information from third parties:

Shipping status updates from carriers
Payment confirmation from payment processors

4. How We Use Your Information

We use your information for the following purposes:

Process and fulfill orders – to ship your products, confirm payments, and handle returns
Provide customer support – to answer your questions, resolve issues, and process refunds
Send order updates – to notify you about order confirmations, shipping tracking, and delivery status
Improve our website and products – to analyze customer behavior and optimize user experience
Prevent fraud and enhance security – to detect and prevent unauthorized transactions or abuse
Marketing communications – to send promotional emails, discounts, and product news only with your consent (you can unsubscribe anytime)

We do not sell or rent your personal information to third parties.

5. Legal Basis for Processing

We process your personal information based on the following grounds:

Contractual performance – processing your orders, payments, and deliveries
Consent – sending you marketing communications and using certain tracking technologies
Legitimate interests – improving our website, analyzing traffic, and preventing fraud
Legal compliance – complying with tax, customs, and regulatory requirements

6. Payment Information

Payments are processed securely through trusted third-party payment providers.

Veloqor does not store your complete payment card details (such as CVV or full card number) on our servers.

Payment providers process transactions according to their own privacy and security policies. We only receive transaction confirmation (paid or declined) and the last four digits of your card for reference purposes.

7. Shipping and Fulfillment Information

To provide efficient delivery services, Veloqor works with fulfillment partners in different regions.

For customers in the United States, orders may be processed and shipped through:

U.S. Fulfillment Location
11688 Clark St
Arcadia, CA 91006
United States

This location is used for fulfillment and logistics purposes only. It is not the registered business address of Veloqor.

The address in California is for fulfillment purposes only and does not accept walk-ins or unauthorized returns. Please contact support@veloqor.com for return instructions.

8. Sharing of Information

We may share your personal information with the following categories of third-party service providers, only to the extent necessary to provide services related to your order or website experience:

Payment processors – to process transactions securely
Shipping carriers – to deliver your orders and provide tracking
Fulfillment partners – to pick, pack, and ship products from regional warehouses
Website hosting and IT providers – to host and maintain our website
Analytics providers – to analyze website traffic and customer behavior (e.g., Google Analytics)
Email service providers – to send order notifications and marketing emails

All service providers are contractually obligated to protect your information and use it only for the specific services they provide.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

Improve website functionality and speed
Analyze website traffic and user behavior
Remember your preferences (e.g., language, currency)
Support marketing and advertising performance measurement

We use two types of cookies:

Essential cookies – required for basic website functions such as cart and checkout. These cannot be disabled.

Analytics and marketing cookies – help us understand usage and improve experience. You can accept or decline these via our cookie banner on your first visit.

These cookies may be provided by third-party services such as analytics and advertising platforms.

You can change your cookie preferences at any time through our cookie settings pop-up or by adjusting your browser settings. Declining non-essential cookies will not affect your ability to place orders.

10. International Data Transfers

Personal information may be processed in the United States or other countries where our service providers operate.

By using our Services, you acknowledge that information may be transferred outside your province, state, or country.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

For the duration of your customer relationship with us
As required to comply with tax, accounting, and legal obligations (for example, 7 years for transaction records under applicable laws)
To resolve disputes and enforce our agreements

After the retention period, we will securely delete or anonymize your information.

12. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption – we use SSL encryption for data transmission
Access controls – only authorized personnel have access to customer data
Regular reviews – we periodically review our security practices

However, please note that no method of transmission over the internet or electronic storage is 100 percent secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to protect your information.

13. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access – you can request a copy of the personal information we hold about you
Right to Correction – you can ask us to correct inaccurate or incomplete information
Right to Deletion – you can request that we delete your personal information, subject to legal exceptions (such as tax records)
Right to Opt-Out of Marketing – you can unsubscribe from marketing emails at any time via the link in each email
Right to Opt-Out of Sale or Sharing – we do not sell your data. If you wish to opt-out of targeted advertising, you can adjust your cookie settings

To exercise any of these rights, please contact us at:

support@veloqor.com

How we handle your request:

We will respond to your request within 30 calendar days of verification
We may ask you to verify your identity before processing the request (for example, by confirming order details or email address)
There is no fee for exercising your rights, unless your request is excessive or repetitive

14. Additional Rights for California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:

Right to Know – you have the right to request disclosure of the categories and specific pieces of personal information we have collected about you over the past 12 months, as well as the categories of sources, purposes, and third parties with whom we share data
Right to Delete – you have the right to request deletion of your personal information, subject to certain exceptions (such as to complete a transaction or comply with legal obligations)
Right to Opt-Out – you have the right to opt-out of the sale or sharing of your personal information. Veloqor does not sell personal information for monetary consideration.
Non-Discrimination – we will not discriminate against you for exercising any of your privacy rights. We will not charge you different prices or provide different service quality based on your privacy choices

To exercise your California privacy rights, please contact us at support@veloqor.com with the subject line "California Privacy Request."

For California residents, we also disclose the following for the past 12 months:

We have collected the following categories of personal information: identifiers (such as name, email, address, phone, and IP address); commercial information (such as order history and purchase records); internet activity (such as browsing behavior and cookie data); geolocation data (approximate IP location); and inferences (such as preferences and shopping interests).

We may disclose these categories of personal information to service providers for business purposes, including payment processors, shipping carriers, fulfillment partners, analytics providers, affiliate and advertising partners.

We have not sold personal information to third parties for monetary consideration. Where required by applicable privacy laws, we provide users with the ability to opt out of certain data sharing activities, including sharing related to cross-context behavioral advertising.

15. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly.

16. Third-Party Links

Our website may contain links to third-party websites (such as payment portals or social media platforms). This Privacy Policy does not apply to those external sites.

We encourage you to review the privacy policies of any third-party websites you visit. Veloqor is not responsible for the privacy practices or content of such external sites.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.

When we make material changes, we will:

Post the updated policy on this page
Update the "Last Updated" date at the top of this policy
Notify you via email or a prominent notice on our website if the changes significantly affect your rights

We encourage you to review this policy periodically.

18. Contact Us

If you have any questions, concerns, or privacy-related requests, please contact us: