Return & Refund Policy
Last Updated: September 7, 2026
This Return & Refund Policy applies to purchases made directly through the official Veloqor website, veloqor.com.
Veloqor is operated by RUSORDERS INC..
30-Day Return Window
You may request a return within 30 calendar days after your order is marked as delivered.
To start a return, contact Veloqor Customer Support before sending the item back.
Return Eligibility
To be eligible for a return, the item must:
- Have been purchased directly from veloqor.com
- Be returned within 30 days of delivery
- Be in good condition and free from damage caused by misuse, accidents, unauthorized modifications, or improper use
- Include all applicable accessories and components
- Include the original packaging when available
- Include a valid order number
How to Start a Return
Email support@veloqor.com with:
- Your order number
- The item you wish to return
- The reason for your return
- Photos or videos if the item is damaged, defective, or incorrect
We will review your request and provide any required return instructions.
U.S. Return Address
Approved returns must be sent to our U.S. return center:
Veloqor Returns
11688 Clark St
Arcadia, CA 91006
United States
Please contact us before sending a return. Returns sent without prior contact or without valid order information may be delayed or may not be accepted.
Return Shipping Costs
For returns due to change of mind, personal preference, an incorrect purchase, or another non-quality-related reason, the customer is responsible for return shipping costs.
For approved returns caused by a confirmed product defect, shipping damage, a missing item, or an incorrect item sent by Veloqor, we will provide a prepaid return label, return-shipping reimbursement, a replacement, or another appropriate solution.
Refunds
After an approved return is received and inspected, we will process the refund within 5 business days.
Approved refunds will be issued to the original payment method used for the order. Your bank, card issuer, or payment provider may require additional time for the refund to appear in your account.
Veloqor does not charge a restocking fee.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, incomplete, or different from the item ordered, contact us as soon as possible at support@veloqor.com.
Please include your order number, a description of the issue, and clear photos or videos when available. We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or return instructions.
Order Cancellations
Orders may enter fulfillment shortly after they are placed. To request a cancellation, contact us as soon as possible.
Once an order has entered fulfillment or has shipped, cancellation may no longer be possible. Eligible returns will be handled under this Return & Refund Policy.
Business Information
RUSORDERS INC.
Brand: Veloqor
1591 Aberdeen Ave,
Columbus,
Ohio 43211,
United States
This is our business communication address. Customer returns must be sent only to the U.S. return center listed above.
Contact Us
For return, replacement, or refund questions, please contact:
Veloqor Customer Support
Email: support@veloqor.com
Phone: +1 551 284 6237
Support Hours:
Monday–Friday
9:00 AM–5:00 PM Pacific Time
Excluding U.S. federal holidays