Shipping Policy
Last Updated: September 3, 2026
Shipping Information
Veloqor is committed to providing reliable shipping services for customers within the United States through trusted logistics and fulfillment partners.
We offer Free Standard Shipping on all orders.
Order Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Orders are processed Monday through Friday, excluding U.S. federal holidays.
Orders placed before 5:00 PM Pacific Time will begin processing on the same business day. Orders placed after the cutoff time, on weekends, or on U.S. federal holidays will be processed on the next business day.
Shipping Time
Standard Shipping
Processing Time: 1–2 business days
Transit Time: 3–7 business days
Estimated Delivery Time: 4–9 business days
Estimated delivery time includes both order processing time and shipping transit time.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow some time for tracking information to become active after shipment. You can use the tracking number provided to monitor your package delivery status.
Shipping Destinations
Veloqor currently ships to addresses within the 50 United States.
U.S. Fulfillment Location
Orders shipped within the United States may be fulfilled through our authorized U.S. fulfillment partner location in Arcadia, California, and shipped through our carrier partners.
Taxes and Duties
Sales tax, if applicable, will be calculated and collected at checkout based on the shipping destination.
No additional customs duties, import taxes, or brokerage fees apply to orders shipped within the United States.
Delivery Delays
While we make every effort to deliver orders within the estimated delivery timeframe, delays may occur due to circumstances beyond our control, including weather conditions, carrier delays, U.S. federal holidays, or incorrect shipping information provided by customers.
If your order has not arrived within the estimated delivery window, please contact our customer support team.
Address Changes
Please ensure that your shipping address is accurate before completing your purchase.
If you need to update your shipping address, contact us as soon as possible after placing your order. Once an order has entered fulfillment or has shipped, we may not be able to modify the delivery address.
Customers are responsible for providing an accurate and complete shipping address. Additional charges resulting from an incorrect, incomplete, or undeliverable address may be the customer's responsibility.
Order Cancellations
Orders may enter fulfillment shortly after they are placed. To request a cancellation, please contact us as soon as possible.
Once an order has entered fulfillment or has shipped, cancellation may no longer be possible. Any eligible return or refund will be handled in accordance with our Return & Refund Policy.
Lost or Stolen Packages
If tracking shows that a package has been delivered but you cannot locate it, please check your delivery location, household members, neighbors, and building management where applicable.
If the package still cannot be located, contact Veloqor Customer Support. We will assist with an investigation with the carrier where appropriate.
Contact Us
For shipping questions, please contact:
Veloqor Customer Support
Email: support@veloqor.com
Phone: +1 551 284 6237
Support Hours:
Monday–Friday
9:00 AM–5:00 PM Pacific Time
Excluding U.S. federal holidays