Order Processing Time
All orders are processed within 1-2 business days after payment confirmation.
Orders are not processed or shipped on weekends or U.S. public holidays.
After your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping Method & Delivery Time
United States Shipping
Standard Shipping
- Shipping Fee: Free
- Estimated Delivery Time: 3-7 business days after shipment
Please note that actual delivery times may vary depending on carrier conditions, weather, holidays, and other factors outside of our control.
Shipping Origin
All Veloqor orders are fulfilled by our third-party logistics partner in the
United States.
Orders are processed and shipped after payment confirmation.
Shipping Availability
We currently ship orders to addresses within the United States only.
We do not currently ship to:
- International addresses
- P.O. Boxes
- Military addresses (APO/FPO)
Lost, Damaged, or Missing Packages
If your package is lost, damaged during transit, or marked as delivered but you have not received it, please contact Veloqor Customer Support as soon as possible.
Please provide:
- Order number
- Tracking number
- A description of the issue
- Photos of the package and product if the package was received damaged
Packages Marked as Delivered but Not Received
If the tracking information shows that your package has been delivered but you cannot locate it, please:
- Check around your delivery location, mailbox, porch, garage, or other safe areas
- Check with family members, neighbors, or building management if applicable
- Contact the shipping carrier for additional delivery information
If the package still cannot be located, please contact Veloqor. We will work with the carrier to investigate the issue and determine the appropriate solution.
Packages Damaged During Delivery
If your package arrives damaged, please contact us within 48 hours of delivery and provide clear photos or videos showing the damage.
After reviewing the situation, Veloqor may provide a replacement, refund, or other appropriate solution depending on the circumstances.
Lost Packages During Transit
If a package is confirmed lost during transit by the shipping carrier, Veloqor will work with the carrier to investigate and provide an appropriate resolution, which may include a replacement shipment or refund.
Veloqor is not responsible for delays or delivery failures caused by incorrect shipping information provided by the customer.
Order Cancellation
If you need to cancel your order, you can contact customer service to cancel the order or change the delivery address for free within 2 hours of placing the order.
Orders that have already been processed or shipped cannot be canceled.
If the order has already been shipped, customers may request a return after receiving the product according to the Return & Refund Policy.
Tracking Information
Once your order has shipped, a tracking number will be sent to the email address provided during checkout.
You can use the tracking number to check your delivery status.
Duties & Taxes
Orders shipped within the United States will not be subject to customs duties or import fees.
Any applicable sales tax will be calculated and displayed during checkout.
Delivery Address
Please ensure that your shipping address is complete and accurate before placing your order.
Once an order has been processed or shipped, we may not be able to change the delivery address.
If a package cannot be delivered due to incorrect or incomplete address information provided by the customer, additional shipping fees may apply for reshipment.
Contact Us
If you have any questions regarding your shipment, please get in touch with our customer support team:
Email: support@veloqor.com.